URID TECHNOLOGIES PM INTERNATIONAL MOROCCO LIMITED operates as a general merchandise business. This Refund Policy explains how returns, exchanges, replacements, store credits, and refunds are handled for goods and related transactions made through the website or any authorized sales channel.
1. Scope of this Policy
This policy applies to:
a. General merchandise
b. Consumer goods
c. Retail and trading transactions
d. Supply and distribution orders
e. Other lawful goods listed on the website
2. Eligibility for Refund, Exchange, or Replacement
A customer may be eligible for a refund review, replacement, exchange, store credit, partial refund, or full refund where:
a. The wrong item was supplied
b. Goods delivered were materially damaged on delivery
c. Goods received were materially different from the confirmed order
d. A duplicate or unauthorized payment is confirmed
e. The company is unable to fulfill a paid order for reasons directly attributable to it
f. A product is defective at the point of delivery or collection
3. Non Refundable Transactions
Unless otherwise expressly agreed in writing, the following are generally non refundable:
a. Used, worn, altered, or damaged goods after delivery
b. Goods returned without reasonable proof of purchase
c. Goods returned outside the stated return period, except where applicable law requires otherwise
d. Special order, custom sourced, or personalized goods
e. Delivery fees, logistics fees, and third party charges already incurred
f. Items damaged due to misuse, negligence, improper storage, or unauthorized repair after delivery
4. Returns Window
Customers should inspect goods upon delivery or collection and notify the company of any complaint within five business days unless a different period is stated for the product.
5. Condition of Returned Goods
Returned goods must ordinarily be:
a. Unused
b. In substantially original condition
c. Accompanied by proof of purchase
d. Returned with packaging, manuals, tags, and accessories where applicable
This condition requirement does not apply where the complaint concerns wrong delivery or a verified product defect.
6. Refund Review Procedure
To request a refund, exchange, replacement, or billing review, the customer should contact URID TECHNOLOGIES PM INTERNATIONAL MOROCCO LIMITED using the support details published on the website and provide:
a. Customer name
b. Order or invoice reference
c. Date of purchase
d. Description of the issue
e. Supporting photos or correspondence where relevant
The company may review the request and ask for additional information before making a determination.
7. Available Remedies
Where a claim is accepted, the company may choose the most appropriate remedy depending on the circumstances, including:
a. Replacement
b. Exchange
c. Repair where applicable
d. Store credit
e. Partial refund
f. Full refund
8. Refund Timing
Approved refunds will ordinarily be processed to the original payment method unless another lawful method is agreed in writing. Processing times may depend on banks and payment processors.
9. Chargebacks and Abuse
Customers are encouraged to contact the company first before initiating a chargeback. URID TECHNOLOGIES PM INTERNATIONAL MOROCCO LIMITED reserves the right to contest unjustified chargebacks and restrict future transactions where there is evidence of fraud, abuse, or bad faith conduct.